Terms and Conditions

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through www.theflossystitch.com

To fulfil your order, you must provide me with certain information such as your name, email address, postal address, payment amount/method, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom hoop order, for example), if you contact me directly. When you order, I only ever see your name, email address, postal address and payment amount/method. Your bank details are kept private from me.

I rely on a number of bases to collect, use and share your information, including:

To fulfil your orders and provide customer support where needed
For tax purposes

I do NOT send out promotional materials (such as offers or newsletters) either by post or email.

Data Retention

I keep a secure paper and electronic record of your order and the only personal information on that is your name. I do not keep a record of any other personal information you have disclosed to me.

I retain your personal information (your name) only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, tax return purposes and to enforce my agreements. I generally keep your data for the following time period: 6 years.

Please note – all images, designs and work is copyright to The Flossy Stitch and its creator. If you purchase or order goods from The Flossy Stitch, these goods belong to you and may be gifted to another however the design belongs solely to The Flossy Stitch and you are not permitted to copy, reproduce, modify or distribute in any way for personal or commercial purposes. Images may not always be watermarked however they belong solely to The Flossy Stitch. All items or orders purchased from The Flossy Stitch with are designed and stitched solely by Katie Percival; owner and creator of The Flossy Stitch. By using the The Flossy Stitch website you must not copy, alter or reproduce any of the text or images without asking to do so and disclosing what your intended purpose would be with the information.

It is your responsibility as the customer to be aware of the Terms and Conditions of The Flossy Stitch and by purchasing/ordering from us you are agreeing to adhere to our Terms and Conditions.

This information is correct to the best of my knowledge.

Wreath part of logo design courtesy of (click here)

PLEASE NOTE - Current order processing time is 3-4 weeks!

Terms and Conditions